Find out Disneyland Paris Guest Services That Cater to Adutls, Children, Pets and the Disabled For A Truly Magical Experience.

Disneyland Paris Guest Services

Disneyland Paris was constructed as an attraction for all. The various attractions, shows and events provide limitless fun, while the park's guest facilities ensure visitors are comfortable on the premises. Disneyland Paris has everything visitors need, from shuttle services to inclusive menus and gift shops, to help make your trip a comfortable one. There are dedicated facilities for children, differently-abled adults, and pets, reinforcing Disneyland Paris' status as one of the best amusement parks in the world.

Disneyland Paris Guest Services

Here is a detailed list of services provided by Disneyland Paris for all visitors:

Disneyland Paris Guest Services

1. Disney Express Hotel Check-In & Luggage Service

If you have booked a stay at Disneyland Paris Hotel, you can use the Disney Express check-in service. When you arrive at the Disneyland Paris Marne-la-Vallée/Chessy station, head to the Disney Express counter and drop off your luggage. You'll receive your park tickets and hotel check-in documents immediately.

Who Is it For?

Disney Express Hotel facility is available to guests who have booked a stay at the hotel.

How Does it Work?

You don't need to carry your luggage around. Drop it at the Disney Express counter. It'll be transferred to your room. The same procedure works while checking out as well.

Location: First floor, Disneyland Paris Marne-la-Vallée/Chessy station

Disneyland Paris Guest Services

2. Disney PhotoPass

Capture your lasting memories at Disneyland Paris with Disney PhotoPass. The service allows you to purchase high-quality digital images taken by a Disney PhotoPass photographer. You can request a Disney PhotoPass card and purchase the images from the Disney PhotoPass sales counter.

Who Is it For?

The service is open to all visitors.

How Does it Work?

Get a Disney PhotoPass card. Show it at the Disney PhotoPass sales counter to purchase your images.

Location: Disney PhotoPass sales counter

Disneyland Paris Guest Services

3. Single Rider

Waiting time at a place like Disneyland Paris can add up. With SINGLE RIDER, visitors can reduce their waiting time by getting priority access to several attractions and rides. It is a free service that gives access through a special entrance. However, visitors must remember SINGLE RIDER doesn't guarantee immediate boarding or choice of seat.

Who Is it For?

Visitors who want to explore Disneyland Paris individually.

How Does it Work?

With SINGLE RIDER, you can access attractions via a special entrance.

Location: Toon Studio, Walt Disney Studios Park

Disneyland Paris Guest Services

4. Extra Magic Hours

Disney Hotel offers a perk called Extra Magic Hours. Unlike everyday visitors, guests staying at Disney Hotels can spend more time with Mickey, Minnie, and other Disney characters and enjoy attractions for longer. Exclusive access is granted to some parts of Disneyland Paris, making visitors feel special.

Who Is it For?

Visitors who have booked a stay at Disneyland Paris Hotels.

How Does it Work?

Visitors can access exclusive areas at Disneyland Paris with proof of stay at the Disney Hotel.

Location: Disney Hotel

Disneyland Paris Guest Services

5. Inclusive Menus

The food at Disneyland Paris restaurants lives up to the hype. Visitors can enjoy delicious vegetarian, vegan, Halal and Kosher meals at the restaurants. Visitors must only ensure they book in advance due to the rush.

Who Is it For?

Open to all visitors.

How Does it Work?

Visitors must inform Disneyland Paris restaurants of their visit two months in advance. Food preferences can also be conveyed at the same time.

Location: All over Disneyland Park, Disney Village, and Walt Disney Studios Park

Disneyland Paris Guest Services

6. Annual Passes

It is impossible to get enough of Disneyland Paris. An annual pass is an excellent option if visitors want to come frequently. Depending on the type of annual pass—DISCOVERY, MAGIC FLEX, MAGIC PLUS, INFINITY—visitors can get exclusive discounts to the park, gift shops, and restaurants.

Who Is it For?

Visitors who want to come frequently.

How Does it Work?

Visitors can visit Disneyland Parks, hotels, and restaurants with annual passes at lower prices.

Location: Ticket booth at the entrance

Disneyland Paris Guest Services

7. Shopping Service

Shopping is fun inside Disneyland Paris but walking with shopping bags isn't. That is why visitors have the option to leave their purchases with the Disney store. Purchases under €50 made before 3 PM can be left at Disney stores. Most hotels at Disneyland Paris offer this service.

Who Is it For?

Guests staying at Disneyland Paris Hotels can use this service.

How Does it Work?

Visitors can keep their purchases under €50 in Disney shops and explore Disneyland Paris. They can later pick up their shopping bags at their hotel's store or Disney Village (Disney Store).

Location: Disney Store, Disney Village

Disneyland Paris Guest Services

8. Magic Shuttle

Thanks to the Magic Shuttle, visitors don't have to worry about reaching Disneyland from Paris. The frequent service takes you to Disney Hotels, partner hotels, and Disney parks within an hour. It is the best and quickest way (depending on the traffic) to experience the magic at Disneyland Paris.

Who Is it For?

All visitors can use the Magic Shuttle.

How Does it Work?

The Magic Shuttle connects the Paris airports (Paris-Orly and Paris-Charles de Gaulle) to all sites inside Disneyland Paris.

Location: Paris-Orly and Paris-Charles de Gaulle

Disneyland Paris Guest Services

9. Visitor Relations

Visitors can find all the information about Disneyland Parks at the City Hall. The City Hall is the hub for everything, from restaurant reservations to lost and found and park details. The staff members in the City Hall are multilingual so they can cater to every need.

Who Is it For?

All visitors have access to the City Hall.

How Does it Work?

Visit the City Hall for information about the park and other details.

Location: City Hall

Services for Guests with Disabilities

Disneyland Paris is mindful of differently-abled guests. Every area inside the park has set up services to help differently-abled guests enjoy a comfortable stay.

Disneyland Paris Guest Services

1. In the Parks

Disneyland Paris believes in magic for all. The approach keeps visitors with disabilities and special needs in mind. Exclusive services and facilities are provided to visitors with disabilities and special needs throughout Disneyland Park. Facilities inside Disneyland Paris are updated regularly to enhance the experience for visitors with all kinds of disabilities. Dedicated Cast Members also provide support inside attractions, theatres, and other entertainment facilities.

Visitors with disabilities and long-term chronic diseases also have the option to request a Priority Card for attractions and events.

Disneyland Paris Guest Services

2. In Restaurants

Differently-abled visitors are given priority and dedicated services at Disneyland Paris restaurants. Table service restaurants are wheelchair accessible to ensure visitors with disabilities can enjoy their food with family and friends. However, visitors must book their table in advance and inform the restaurants of special requirements.

Disneyland Paris Guest Services

3. In Shops

Disneyland Paris is an excellent place to shop for clothes, art and collectables, toys, and kids' apparel. All the shops in the park cater to visitors with special needs. They are accessible in a wheelchair, and most boutiques are adapted to cash desks and come with an induction loop and handsets. Visitors can ask Cast Members for help with anything.

Disneyland Paris Guest Services

4. In Theatres

Theatres in Disneyland Paris produce sound and visual effects. They may not be suitable for visitors suffering from photosensitivity and visual conditions. Visitors must inform the authorities of any conditions before entering the theatres. The theatres are equipped with magnetic induction loops and offer dedicated spaces for guests with reduced mobility.

Services for Children

Children come alive inside Disneyland Paris. The park offers several attractions, shows, and rides to ensure children have a wonderful time. Visitors travelling with children can rest easy knowing the park has been designed keeping kids' needs in mind.

Disneyland Paris Guest Services

1. Disney Check

Nutrition is important for kids. Disney Check ensures kids enjoy healthy food even inside Disneyland Paris. It helps families identify nutritious meal options. Every Disneyland Paris restaurant and hotel has a Disney Check facility. The meal options contain at least two fruit and vegetable servings and are low in saturated fats. Chefs at every restaurant put extra care into the meals prepared for kids.

Disneyland Paris Guest Services

2. Priority Bracelet for Expectant Mothers

Expectant Mothers deserve special care. Disneyland Paris goes further, providing priority access to Expectant Mothers for everything inside the park. Expectant Mothers are given a priority bracelet, which gives them special access to attractions, shows, theatres, and everything else. Visitors can collect the bracelet at the dedicated counters at the Disneyland Park and Walt Disney Studios entrance, at hotel concierge services or at City Hall and Studio Services.

Disneyland Paris Guest Services

3. Babysitting Services

Exploring Disneyland Paris with toddlers can be challenging. Hence, Disneyland Paris offers babysitting services. Visitors can use the facility to ensure they enjoy the magic at Disneyland Paris whilst taking care of their toddlers. Nappies and baby food are also available in Disney Hotel shops, so parents don't need to worry about anything.

Disneyland Paris Guest Services

4. Children's Menu

Nutrition is of paramount importance for children. Disneyland Paris restaurants offer a dedicated children's menu containing healthy meals. Disney Check is a key feature in the children's menu; it helps parents quickly order healthy meal options for their kids.

Disneyland Paris Guest Services

5. Push Chair Rentals

Visitors can rent strollers and wheelchairs at rental shops inside Disneyland Paris. Town Square Terrace near the Disneyland® Park entrance and Studio Services at the Walt Disney Studios® Park entrance are the two places to rent pushchairs.

Disneyland Paris Guest Services

6. Baby Care Centres

Babe care centres can help visitors find everything they need to take care of their kids. These centres have everything from nappies to baby food, clothing, and changing rooms! Visitors can find a baby care centre on Main Street, U.S.A., near the Plaza Gardens Restaurant in Disneyland Park.

Disneyland Paris Guest Services

7. Children's Corner

Children can play together in dedicated Children's Corners inside Disneyland Paris. The corners also provide activities on certain days.

Disneyland Paris Guest Services

8. High Chairs & Bottle Warmers

Parents can feed their kids comfortably using bottle warmers available at most restaurants.

Disneyland Paris Guest Services

9. Play Areas

Children and adults can have fun in the indoor and outdoor play areas at Disneyland Paris.

Disneyland Paris Guest Services

10. Rider Switch

Parents can take turns on adult rides using the Rider Switch without waiting in line a second time.

Disneyland Paris Guest Services

11. Meeting Points for Lost Children

Disneyland Paris has a dedicated spot for children who get lost. The park meeting point is between the Plaza Gardens Restaurant and the First Aid Post.

Disneyland Paris Guest Services

12. First Aid

Visitors can access first aid in Main Street, U.S.A., near Central Plaza in Disneyland Park.

Services for Pets

Disneyland Paris attracts visitors from everywhere. Parents aren't allowed inside the parks and hotels to ensure everyone's safety. However, visitors' pet cards and dogs can come along on the trip and spend time in the in-house Kennel. Food is included, but entry may be denied if the Kennel is full.

Service and assistance dogs are allowed inside the park, but visitors must keep them on a leash. They're allowed to use green spaces, but visitors must provide meals to their dogs. Updated travel documents and vaccination proof are essential for such dogs' entry.

Services for Businesses

Disneyland Paris expertly mixes magic with business. The park is home to two convention centres, two high-capacity venues, and 50 restaurants that can serve as a meeting point for corporate teams. Disney Business Solutions, the entity handling business tourism at Disneyland Paris, also has a 150-member team capable of aiding corporate teams in handling events and seminars.

Workshops, exhibitions, team-building events, and team outings can also be organised at Disneyland Paris. The park can service up to 25,000 guests.

Celebrate Special Occasions at Disneyland Paris

Special occasions need magic. And no place offers a more magical experience than Disneyland Paris.

Disneyland Paris Guest Services

1. Birthdays

Visitors can add magic to their favourite day with Disneyland Paris. Birthdays at Disney Park are an unforgettable experience filled with cake, attractions, shows, and magic! However, early reservations are necessary as Disneyland Paris Hotels quickly run out of space. Visitors can book tickets up to two months before their arrival date.

Disneyland Paris Guest Services

2. Weddings

Weddings are a magical affair, and so is Disneyland Paris. It's a match made in heaven, the perfect place to exchange vows and become one. Visitors can select the location; from a luxury Disney Hotel to the Sleeping Beauty Castle, there's no shortage of options to get married inside Disneyland Paris.

Select Your Disneyland Paris Tickets

Disneyland® Paris Tickets

Free Cancellation
Instant Confirmation
Mobile Ticket
Flexible Duration
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Disneyland Paris Multiday Tickets

Free Cancellation
Instant Confirmation
Mobile Ticket
48 hr. - 96 hr.
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Disneyland® Paris Shuttle with 1 Park Entrance Tickets

Free Cancellation
Instant Confirmation
Mobile Ticket
Flexible Duration
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Frequently Asked Questions About Disneyland Paris Guest Services

Q. Where are the Guest Services offered at Disneyland Paris?

A. Guest services at Disneyland Paris include Disney Express, Magic Shuttle, Rider Switch, and Inclusive Menus. They cater to the needs of children, adults, and differently-abled visitors.

Q. How can I contact someone at Disneyland?

A. You can call +33 1 60 30 60 53 to get quotes and make bookings.

Q. What time does Disney customer service open?

A. Disneyland Paris customer service is open from Monday 9 AM to Friday 8 PM, Saturday 9 AM to 7 PM, and Sunday 10 AM to 4 PM.

Q. Can I rent a wheelchair at Disneyland Paris?

A. Yes, you can rent a wheelchair at Disneyland Paris. Strollers and pushchairs can also be rented.

Q. Which attractions are suitable for guests with a disability?

A. Guests with a disability must read the warning sign for each attraction and decide if it works for them.

Q. What are the different accessibility facilities for guests with disabilities?

A. Wheelchairs, strollers, pushchair rentals and Dedicated Cast Members are a few accessibility facilities for guests with disabilities at Disneyland Paris.

Q. Do visitors with disabilities get special access to attractions and shows?

A. Yes, visitors with disabilities get special access to attractions and shows, but it doesn't mean they get immediate access.

Q. Where should parents go if their child needs medical treatment?

A. Parents can visit the first aid facility in Main Street, U.S.A., near Central Plaza in Disneyland Park.

Q. Where can visitors go in case of medical emergencies?

A. Visitors can go to the first aid facility in case of medical emergencies. They can alternatively contact a Cast Member and address their concern.

Q. Are strollers available inside the Disney Parks?

A. Yes, strollers are available for rent inside the Disney Parks.

Q. Is there a daycare centre at Disneyland Paris?

Yes, there is a daycare centre at Disneyland Paris.

Q. What Disneyland Paris rides are suitable for children?

A. Frontierland Playground, Big Thunder Mountain, and Hyperspace Mountain are a few Disneyland Paris rides suitable for children.

Q. How can one celebrate their birthday at Disneyland Paris?

A. Visitors can book restaurants and facilities to celebrate their birthdays at Disneyland Paris.

Q. Can mothers breastfeed at Disneyland Paris?

A. Yes, mothers can breastfeed comfortably inside the resorts. However, doing so in attractions is not recommended as it isn't safe.

Q. Are pets allowed inside Disneyland Paris?

A. Pets aren't allowed inside Disneyland Parks and Hotels. Assistance and guide dogs are allowed, but they must be kept under a leash.

Q. Where is the Animal Care Centre located?

A. The Animal Care Centre is located near Guest Parking at Disneyland Paris.

Q. Are there any rules in place at the Disneyland Paris Animal Care Centre?

A. Yes, visitors must follow the rules to keep their parents at the Disneyland Paris Animal Care Centre. The animals must have the necessary vaccination documents and be fed by visitors.

Q. Can Disney characters officiate weddings held at Disneyland Paris?

A. No, Disney characters cannot officiate weddings held at Disneyland Paris. They can only attend weddings.

Q. Can foreigners get married at Disneyland Paris?

A. Yes, anyone can get married at Disneyland Paris, including foreigners.

Q. Is Disneyland Paris open to same-sex weddings?

A. Yes, absolutely! Disneyland Paris welcomes weddings of all kinds.

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