All You Need to Know to Plan Your Visit to Louvre, Paris

• Information desks: There are two desks located under the Pyramid. Visitors can ask staff members any questions they might have and pick up the museum map.
• Cloakroom: Self-service lockers can be availed free of charge. Refrain from bringing suitcases or large bags All items must be collected on the same day.
• Wi-Fi: Free Wi-Fi is available under the Pyramid and in the exhibition rooms. The connection lasts one hour but can be renewed as many times as needed.
• Phone Chargers: Phone charging lockers are available under the Pyramid. 
• Toilets: They can be found in the welcome area under the Pyramid and throughout the museum. Most have a baby changing table.
• Lost & Found: Head to the Help Desk and a staff member will help you. If you have already left the museum, you can fill out a report to notify the Lost & Found team.

If you don't want to go on a guided tour but want a more enriching experience, get hold on the audio guide. You can explore the museum's collection and learn about the palace, the artworks and their history, with the help of the audio guide on New Nintendo 3DS.

The audio guide is available in 9 languages: English, French, Spanish, Italian, Portuguese, German, Japanese, Korean and Chinese. If you are feeling lost, don't worry. The audio guide uses geo-location to allow you to check which level and which part of the museum you are at. The audio guide also includes commentaries on the temporary exhibitions (in French & English only).

The audio guide can be rented for €5. One person can rent up to six audio guides.

• Louvre Gift Shop: Find gifts, souvenirs, books about art, and more.
  Located at Allée du Grand Louvre; Open from 10 AM to 6:30 PM 
• Salon Denon: Get hold of some souvenirs
  Located at Denon wing - Level 1; Open from 9:30 AM. to 5:30 PM. 
• Denon Counter: Grab some guides that allow you to delve into the history of the Louvre.
  Located at Denon Mezzanine, under the Pyramid; Open from 9:30 AM to 5:30 PM 
• Hall Napoléon Counter: Pick up a souvenir or the official catalog of special exhibitions.
  Located at Hall Napolean; Open during exhibitions, Wednesday to Monday from 9:30 AM to 5:30 PM 

Gift shops are closed on Tuesdays, 1 January, 1 May, and 25 December. You can also visit the Louvre online boutique.

• Take advantage of the recommended trail that has been designed by the Louvre.
• Borrow wheelchairs, folding chairs, and canes for free from the Help Desk. Canes with metal tips are not allowed in the museum
• Enquire at the Help Desk if you need museum staff to escort you from the Information Desk to the museum rooms.
• Ten spots are reserved for visitors in a wheelchair in the auditorium.
• There are 14 outlets available for visitors with electric wheelchairs.
• Restrooms equipped to accommodate visitors with reduced mobility are available beneath the Pyramid and in the museum.
• If you need special-size equipment or have any queries, simply send an email to handicap@louvre.fr or call +33(0)1 40 20 53 17.

• Hearing loops have been installed beneath the Pyramid, at the Information Desk, automated ticketing machines, group reception area, the Help Desk, and in the Auditorium to aid visitors with assistive listening devices.
• If you opt for a self-guided tour, you can use the Louvre’s audio guide on Nintendo 3DS™ XL to make the tour more worthwhile. The audioguide has tours that have been adapted for visitors with a hearing impairment. If you require Hearing loops compatible with audio guides, they will be available upon request. The audio guide also includes tours in French Sign Language.

• To have someone escort you from the nearest metro stop or Carrousel car park to the museum call +33(0)1 40 20 53 17 or send an email to handicap@louvre.fr.
• You can also have a staff escort you from the Pyramid to the museum rooms.
• Visit the Petite Galerie, space dedicated space for disabled visitors. Entirely accessible, the space is equipped with tactile ground surface indicators. You will also find a braille booklet that is lent free of charge. You can also get hold of a downloadable guided tour with audio descriptions on the Petite Galerie app.
• Explore the Pavillon de l’Horloge and learn about the history of the Louvre. You can use the hands-on devices available to get a feel for the space you are in.
• Tactile devices are available in the Department of Islamic Art collections.

• If you have light sensitivities, rest assured that the Louvre has chosen lighting that is optimal for all visitors.  Additionally, they have provided a guide so you can locate rooms with natural light or the best artificial lighting.
• You can also use the pamphlet that has been designed based on crowd levels during normal museum attendance. It can help you locate quieter rooms, benches, restrooms, and lifts.
• Use the Louvre recommended adapted routes; the origins of the Louvre: the medieval Louvre; and the Khorsabad courtyard.
• For any information about services for visitors with special needs, simply enquire at the Help Desk.
• Borrow folding chairs and SensoryBags (kits containing material for people with sensory impairments such as noise-cancelling headphones, eye bands, etc.) free of charge.
• You can also request the staff to escort you from the Information Desk to the museum.